Frequently asked questions
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General
What is MoveMyFiles? +
MoveMyFiles is a file transfer service that lets you send large files to anyone in the world. We offer a free plan for occasional use and paid plans for professionals and teams who need more storage and features.
Is MoveMyFiles secure? +
Yes — security is our top priority. Files are encrypted in transit and stored privately. Premium and Teams plans add features such as password-protected transfers and custom expiry.
How long are my files stored? +
On the Free plan, files are available for 7 days. Premium extends storage to 30 days, and Teams keeps files available even longer for your organization.
Plans & limits
How big can my transfers be? +
Free users can send up to 3 GB per transfer. Premium supports up to 50 GB, and Teams supports up to 100 GB per transfer.
How many transfers can I send? +
The Free plan allows 10 transfers per month with up to 5 downloads per transfer. Premium and Teams include unlimited transfers and downloads.
Billing
What payment methods do you accept? +
We accept all major credit and debit cards through Stripe. For Enterprise plans we can also arrange invoicing and bank transfers.
Can I cancel my subscription? +
Yes, you can cancel at any time. Your plan remains active until the end of the current billing cycle. We do not offer refunds for partial periods.
Still have questions?
Contact support